Frequently Asked Questions

Privacy Policy

DBInsight Pty Ltd is committed to collecting only the minimum of personal information from you to provide you with the best possible customer service experience and comply with its legal obligations. This following document sets forth the Privacy Policy for DBInsight Pty Ltd (“DBInsight”) website https://sqlrds.com.

This Privacy Policy describes our policy in relation to the collection, use, disclosure, retention and storage of your personal information. It applies to any DBInsight’s SQLRDS website where this Privacy Policy is referenced (“Contact Us”). By registering, you consent to our collection, use, disclosure, retention and protection of your personal information as described in this Privacy Policy. We may store your personal information on our servers, or those of our third party providers, anywhere in the world. Personal Information “Personal information” is information that can be associated with a specific person and could be used to identify that specific person, including:

  • Your name, addresses, telephone numbers or email address or other information that we may require to provide when registering. It can also include any other information you provide or post while using DBInsight’s SQLRDS Website.
  • Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
  • The following non-personally identifiable information, including but not limited to geo-location information, browser type, version and language, operating system, pages viewed while browsing DBInsight’s SQLRDS website, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are using the Services.

Purpose of Collection

We use the personal information we collect to:

  • Provide and improve our Services, to provide you with a personalised experience on our sites (especially, by offering you services and items that you may like),
  • To contact you about your enquiry and our Services,
  • To provide you customer service.

Disclosing your personal information

We may disclose your personal information to the following parties and for the following purposes:

  • To law enforcement or governmental agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability.
  • To third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal procedure, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

if we or our business were to be acquired by another company, we may share your personal information with that other company. Should such an event occur, we will require that the new owner follow this Privacy Policy with respect to your personal information.

You agree to update your personal information immediately if it changes or is inaccurate. You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. DBInsight reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Changes to this Privacy Policy

DBInsight reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Contacting us

DBInsight welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by email at: sqlrds@dbinsight.com.au

Testimonials

Kind words from our valued customers

Testimonials Icon “We found the DBInsight Monitor tool to be a highly effective way of monitoring the performance of our mission critical servers. In particular it has provided us with detailed information about our SQL environment, including internal SQL memory pressure, blocking locks root cause and VM Snapshot backup failures due to overruns. This has allowed us to take a more proactive view to problem solving, and therefore a saving in time and other important resources.”

Jim Gordon, IT Manager, Deaf Services Queensland

Testimonials Icon “DB Insight has been utilised by our group of companies for several years. I cannot recommend them highly enough. They are fast, competent and professional. They have solved every problem we have encountered and the service is outstanding. We simply cannot speak highly enough of them. They communicate in laymen’s terms (Plain English), explain what they have done and their charges are very fair and reasonable. We have had no hesitation in recommending Rob and the team to other organisations in our industry. We wish Rob and the team all the best! Thank you sincerely for all your efforts.”

Craig Young, Director, Impact Financial Services, Sydney, NSW, Australia

Testimonials Icon “When we engaged DBInsight to perform a comprehensive SQL Server health check, we had great expectations. But then we got so much more than we expected. Expertise and attention to detail is second to none. Our system is so much better for it now.”

Martin Kammann, Owner, Autag Pty Ltd, Brisbane, QLD, Australia

Testimonials Icon “Thank the 7 gods we found this bloke. We have had a pile of crap dumped on our lap many times thanks to other incompetent IT providers and Rob has been the one to sort it out. In fact, he is considered the Grand Wizard of SQL by us. Rob, despite being a QLD’r, clearly does not sleep. We have had alerts at ridiculous hours and Rob has fixed them. No issue. If only we could sprinkle Rob Dust on all of our IT providers. Now nobody likes IT people because they speak a different language and send you big bills that you understand even less. Rob is unique in that he speaks English (IT perspective) and his bills are modest. In short, we like Rob. We like DB Insight. Use them.”

Craig Young, Director, Impact Financial Services, Sydney, NSW, Australia

Testimonials Icon “As a tech startup with a global market, we had to ensure that our database was scalable, secure and highly available. We engaged DBinsight as our virtual DBA and Rob has been absolutely brilliant. Using SQLRDS Monitoring tools, Rob and team are alerted to and respond to any issues before we are aware of them. I couldn’t recommend DBInsight more highly.
Whether you are a startup or a mature business, if you value your data, then you need to ensure that the right expertise is at hand always. Rob is the best SQL DBA technically, speaks in plain English (not tech speak) and is a pleasure to work with. Do your business a favour and call DBInsight.”

Aidan Gani, Chief Technology Officer, WorkApp Pty Ltd

Testimonials Icon “We have been relying on Rob from DBInsight to help with our Azure SQL Server database since September 2015.We initially engaged him when our database was at 60GB and we were experiencing high CPU/IO, whilst on the highest pricing tier offered by Azure SQL (at the time it was P3).
He quickly got our queries under control, but more remarkably, with his continued help we were able to remain on the same pricing tier as our client base more than doubled and our database grew to over 800GB.
Recently, just as it looked like we were going to have to scale up due to database size, Rob helped out again and reduced the database to less than half – thus allowing us to remain on the same pricing tier for the foreseeable future.
Rob has also provided SQL training to my team which was great in raising the overall awareness of what to consider when writing application code that will invariably require access to the database.
So Rob has saved us money – no doubt about it – but there is something more important and valuable to us – Rob provides us peace of mind – knowing that he is always there to help fix the database when things go wrong – to me, that is priceless.
Having Rob help out when required is a great solution for us, and in my opinion more effective and cost effective than an inhouse DBA. Rob gains experience from helping out a bunch of clients which means that he can always recommend new and improved ways that we could/should do things.
'To Rob, I say, thanks heaps for all your help over the years – you have kept us running.
Not surprisingly, I definitely and unequivocally recommend Rob and DBInsight to any organization with a database – be it, on-prem or cloud.”

Mike Van Radars, Inspect Real Estate

Testimonials Icon “Using the DBInsight monitoring service, has given us invaluable insights to our HADR environment. Along with the support provided by DBInsight it has given us the comfort and confidence to focus on further expanding our business.”

Rob Camilleri, CIO, Money3

Testimonials Icon “Going the extra mile”
“No matter how big or small the task, DBInsight have always shown a high level of professionalism and commitment to doing the task right. DBInsight address more than just the task at hand: going the extra mile to document and plan against possible issues that may arise in the future.”

Roy Adams, RACS Director

Testimonials Icon "The SQLRDS Plus service provides peace of mind that the fundamentals of our mission critical database services are expertly monitored and managed. Beyond this, access to a highly experienced team of DBA consultants has helped us improve application performance, maximise the use of our cloud resources, and enabled us to deliver a more responsive service to our customers."

David Perske, Director, Resolution Technology