Frequently Asked Questions

1. What is SQLRDS?
SQLRDS is a Relational Database Service for cloud based and on-premise SQL Server environments. SQLRDS implements a best practice framework for database administration, management and monitoring that prevents data loss and maximises your SQL Server's performance and system uptime.
2. Who provides SQLRDS?
The SQLRDS service is provided by DBInsight Pty Ltd, a leading Australian based provider of SQL Server services to Corporate and Government clients.
3. What SQL Server versions and editions are supported by SQLRDS?
The SQLRDS service supports SQL Server 2005 and above, from Express edition to Enterprise.
4. How much does SQLRDS cost?
The cost of SQLRDS depends on the service level chosen, prices start from $49 per month. You can review the SQLRDS pricing on the SQLRDS home page.
5. How do I sign up to SQLRDS?
To signup for a SQLRDS service, just click on the Signup button on the www.sqlrds.com site, click on Order New Services, follow the prompts to order the SQLRDS service you require.
6. How do I pay for the SQLRDS service?
There are several optons to pay for your SQLRDS service, you can pay your monthly subscription using your PayPal account, or pay directly using your Visa or Master credit card via the automated subscription option or manually via one off payments each month, or you can pay manually each month using the standard PayPal button. If you choose to use your PayPal account, then you can click on the PayPal Subscribe button to configure an automatic monthly payment.
7. Am I locked into a SQLRDS contract?
There are no lock contracts with any of the SQLRDS services, you can cancel at any time but you have to pay for the current month.
8. What are the High Availability options supported by SQLRDS?
SQLRDS Standard and above supports the high availability options of log shipping, database mirroring, availability groups and SQL clusters. The actual high availability option to implement as part of your SQLRDS service will depend on your SQL Server version and edition.
9. Does SQLRDS support any High Availability options for SQL Express?
SQLRDS Standard and above supports a custom logshipping high availability option for SQL Express. The custom logshipping configuration allows the switching of primary and secondary server roles.
10. Who supports and maintains the High Availability options for SQLRDS?
The DBInsight DBA team configures, maintains, and supports the High Availability option implemented on your SQL Server. The HA support is built-in as part of the SQLRDS Standard and above service.
11. Do I still need my in-house DBA if I signup to SQLRDS?
If you have an in-house DBA then SQLRDS service will free up his/her time to work on added value tasks and projects. If you don't have an in-house DBA then SQLRDS will provide a cost-effective solution to meet the day-to-day challenges of availability, performance, support, and administration of your critical database systems.
12. Which SQLRDS service should I choose?
SQLRDS by DBInsight provides a range of service levels to meet your SQL Server support requirements and budget. Click on the link Which SQLRDS to Choose to get a run down on which SQLRDS service to choose.
13. What does SQLRDS monitor?
SQLRDS by DBInsight monitors all of the important Windows and SQL Server components and performance items. SQLRDS can also monitor non SQL Server components eg. IIS, Apache, Exchange, VMware. Click on the link What We Monitor to get a run down on what SQLRDS monitors.
14. What if I need help in designing and sizing my SQL Server?
You can purchase the SQLRDS Design Service to help you determine the size and design of your SQL Server, in addition, the service can help you choose the cloud provider that best suits your needs. Click on the link How to Signup and scroll down to the SQLRDS Design Service section to get the details on the service.
15. What are the service levels for SQLRDS?
The service levels and support response times will depend on the SQLRDS service option purchased. Click on the link What we Do and scroll down to the Support Service Levels section to get the rundown on the SQLRDS service support levels.
16. How do a log a support call with SQLRDS?
You can log a support call by logging into the SQLRDS Client portal and opening a new support ticket. Alternatively you can call the DBInsight operator on 1300 914 460 and provide your SQLRDS Client main email address, contact details, brief description of your request. This information is then forwarded to one of our On-Call/Support DBAs who will then contact you.